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電腦觀點-初學者討論區 • 檢視主題 - 就感心的十銓隨身碟送修記

就感心的十銓隨身碟送修記

這是電腦怪咖的電腦軟硬體維修日記,在處理的CASE中,找出一些可供參考的維修過程詳加記錄,讓有心學習的板友做學習。

版主: hammer

就感心的十銓隨身碟送修記

文章hammer » 週二 1月 17, 2012 3:18 pm

前言:
既然開箱文都拼命二連發了,
好吧,這次連送修保固商品的過程也來個二連發好了。

首先登場的是
十銓科技 USB3.0 16GB 隨身碟 E902
你可以點連結看看這商品之前的開箱文,


狀況:
使用上很不錯,也沒啥問題,直到有一天,突然讀不到資料,原本以為是USB埠或是USB HUB的問題,
在反覆測試後,發覺似乎是隨身碟本體接觸不良,印象也無特別碰撞或撞擊,
幸好這商品是終身保固,在仔細觀看以及去電與客服人員查詢後,
用文書軟體撰打了下面這樣一張送修表單,當然,個人資訊已經裁切掉了。

圖檔

將產品包裝好後,就以掛號寄出,接下來就是等待了。

結果:
正確的時間由於工作繁忙,沒特意記下,印象中處理時間大約10天上下(包括假日),我就收到送回來的包裹了。


寄來的產品是以該公司的信封包裝的。
圖檔


來吧,拆封看看會不會升級成為32GB?(想太多了....)
圖檔


很簡單的用氣泡紙加上一封返修單。
圖檔


打開一看,耶~全新的隨身碟喔。
圖檔


正看反看,怎麼看好像應該都是新品?
圖檔


當下有新買了一支隨身碟的錯覺。
圖檔


重點是這張返修單,
真是【就感心】,雖然只是文字範本,但聽起來就很舒坦,
還有補貼郵資的郵票,雖然只是小錢(對十銓來說應該是大錢,積少成多),
但對客戶而言,實在是很棒的做法。
圖檔

後話:
這樣的公司,下次買隨身碟,【十銓】當然是我的第一選擇。
(這樣有狗腿嗎? :lol: :mrgreen:
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註冊時間: 週一 5月 01, 2006 10:41 am

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